Customer Support/Service Desk Manager – FILLED

Job Description

This is an exciting opportunity for an experienced and dynamic Service Desk Manager for a highly successful software company based in Surrey.  The Service Desk Manager will be responsible for the management of the application support team function, incident management and service request provision. The right candidate will enjoy providing a  seamless service, adherence to SLA’s and a highly motivated and well developed team who are willing to go the extra mile for high standards.


Dealing with external customers, you will manage resolution of faults, increase resolution rates, maintain and improve on already high standards and implement new practices that will develop the application support team.


We are looking for someone who is highly driven, with bags of energy and a structured methodical approach to the desk. You will be a hands on manager and will drive the strategy for the team and be heavily involved in the team’s development and expansion. You will be confident and experienced in instilling new processes and procedures and will be happy to deal with internal stakeholders at all levels to drive through change.


You must have proven experience in supporting a complex software application and have worked in a customer-facing environment to be successful in this role.


Salary range up to £50k depending on experience



Start date:           ASAP

Duration:             Perm

Salary:                   Up to £50k excellent working environment

Location:              Surrey


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